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Tim_TRUEHockey

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About Tim_TRUEHockey

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  1. Again, we are not able to offer or install 3rd party holders onto our skates for legal reasons. Trav's video was not pre-reviewed by TRUE for accuracy of content. I've responded to your follow-up message btw.
  2. We are still closed for the holidays but wanted to jump in and let you know @BMW11190that I have seen this post and your direct message. I'm sorry for your experience. I cannot look up your exact order, but there are several things I'd want to point out: I've never heard of any of our fit centers having issues with their scanners. If they are having consistent issues they should reach out to the rep that covers their store. If there was an issue with the file we would have contacted them. Your store would be entity that would normally provide you with updates on your order. Obviously we received quite a few orders at the end of the year and it sounds like yours didn't unfortunately get in before the cut off. Charging a credit card upon order submission is standard practice across all companies for all custom products. I would take Trav's comments regarding the holders with a grain of salt. We legally are not allowed to install non-TRUE holders on our skates. Regarding the colors, I understand your pain but understand that all companies will offer custom options to pros given the smaller quantity of materials required (and corresponding costs). I'll be passing your message on to the higher ups within TRUE and looking into your order once we reopen. If you'd like to reach out to me directly, please email Tim.McCarthy@TRUETemper.com
  3. The SBP is the 2016 model whereas the HT is the 2018. Having used both, I will say that the HT was a huge advancement in terms of weight, shock absorption, durability and overall shape. It truly feels like a composite in your hand but a foam core when playing the puck (in terms of feel). Even if I didn't work for TRUE I'd very highly recommend it.
  4. Thank you @ZeroGravitas. In regards to some of the comments above, we have not had an unusually high volume of durability issues from our pros or retail clients (unlike many companies both our pro and public skates are made by the same people at the same office). For my part, I've owned 3 pairs of VH/TRUE skates in the 3+ years I've been with the companies and all have held up amazingly. I've only changed them up to keep with current branding and options.
  5. Sorry I've been away and not monitoring this thread as much as I should. The new HT is a new gen stick and a DRAMATIC improvement over the previous gen. I highly recommend it.
  6. White bottoms on the one piece goal skates is no longer an option. It was phased out pretty quickly after the product's release as the painted didn't hold up well and added weight.
  7. Yes we're very aware of goalies' varying preferences in terms of blade height, pitch, etc. One thing you could consider is going with a boot-only option with us and then putting on whichever holder/cowling you prefer. Saves you about $150 upfront.
  8. Wanted to share with you all that, based upon feedback and requests from several NHLers, we'll be offering a white toe cap option in the near future. Probably not be for a few months, but it's something that started based on a convo one of our pro reps had with Carey Price regarding his (Price's) desire to have his skates as white as possible to give contrast when the puck is near his feet. We showed the design to Tuukka Rask and his goalie coach Bob Essensa who both liked it. In fact one prominent goalie coach commented that he felt goalies looked faster in white skates versus black (not sure I agree...but an interesting insight). Look for them to be in pros hands (on their feet rather) soon with the option being added later this year.
  9. To be clear - the 2 piece is taller than the 1 piece. So I'm not sure why goalies would want us to emulate the height of the one piece.
  10. Sorry I'm late to the party - in the future feel free to email me directly: Tim.McCarthy@TRUETemper.com. I try to respond to all messages within a business day.
  11. In the world of social media and media attention around goalies - you would hear about it.
  12. It depends upon the country they're in and the pricing set by the retailer.
  13. It's just some extra tape for the ring finger to get extra contact. I saw Schneider to it years ago, tried it and it stuck.
  14. Throwing my personal twig up here.
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