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Found 1 result

  1. Yes- there is a review thread on the knee blocks, but now here is a gear thread. Some of you feel the same way about Jeff Laum as I do about Dave Wilcox. I get that. My initial experience was uniquely different, just like some of you had a much better Wilcox experience than I. It does not mean that either of us are liars. I can say, however, that Jeff is trying. He hired someone to be his main rep, if you will. I bought some Hals on the April 15 flash sale, as it was basically two for one. Needless to say, no email by yesterday was making the old rabbit twitchy. When I get twitchy, I get to start emailing people, then phoning them. I thought to myself "Great. I am going to be out $20". I don't even like to lose a penny, let alone $20. Being of two ethnicities that are reputed to be bargainers and misers, I get quite irritated even losing a penny. I enquired about the status of my order last night, which got a reply within an hour. I was told that the Hals for the flash sale were on back order. Of course in our email exchange, coming from a man who has owned his own businesses since a wee boy, I gave my two cents worth saying that it would have been nice to have received a "sorry, but we're out; would you accept a substitute colour/style, instead?" email when the demand was going to obviously outstrip supply. Well, I got what I wished for. It took a little bit of prodding, but it's going to happen. Flash sales should have ample supply, or at least a finite supply that should be stated (i.e. 500 units left at this price). The concept of a flash sale is actually quite an old one. They are typically a way to either thank past customers or get new ones with either an over-run or a product that is a slow mover. Flash sales should never wait for production to pick up the slack. Customers should NEVER be left hanging when purchasing from a sale like this. The SECOND it becomes a back order situation, an automatic notification should go out with each receipt, offering a substitute or a refund. The customer should NEVER have to enquire about an order's status when it becomes a back order situation. Constant contact is key as far as business success. With numerous places to complain, fiascos like this can kill a business. I am giving this ordering experience a C, being that the experience would have been graded lower had the new Monster rep not answered me in an expedious fashion and offered an alternative. It should have not taken an exchange like this to make me whole. Of course, I have not received my product, so we will have to wait and see. I have another situation with an order I had placed on Thursday with a different vendor. I got the "we took your money" email, and no shipping confirmation. If I don't either see a shipment confirmation email or my product by Monday (as I paid for 2day shipping), you had better BELIEVE I am going to raise holy HELL with that merchant, as they have more than $20 of mine!!! Stay tuned.
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