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Tim_TRUEHockey

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  1. Saddened to announce that I'm no longer affiliated with TRUE Hockey. For product questions I suggest reaching out to their social media. Tim McCarthy PS: I am still working for Passau Hockey.
  2. Again, we are not able to offer or install 3rd party holders onto our skates for legal reasons. Trav's video was not pre-reviewed by TRUE for accuracy of content. I've responded to your follow-up message btw.
  3. We are still closed for the holidays but wanted to jump in and let you know @BMW11190that I have seen this post and your direct message. I'm sorry for your experience. I cannot look up your exact order, but there are several things I'd want to point out: I've never heard of any of our fit centers having issues with their scanners. If they are having consistent issues they should reach out to the rep that covers their store. If there was an issue with the file we would have contacted them. Your store would be entity that would normally provide you with updates on your order. Obviously we received quite a few orders at the end of the year and it sounds like yours didn't unfortunately get in before the cut off. Charging a credit card upon order submission is standard practice across all companies for all custom products. I would take Trav's comments regarding the holders with a grain of salt. We legally are not allowed to install non-TRUE holders on our skates. Regarding the colors, I understand your pain but understand that all companies will offer custom options to pros given the smaller quantity of materials required (and corresponding costs). I'll be passing your message on to the higher ups within TRUE and looking into your order once we reopen. If you'd like to reach out to me directly, please email Tim.McCarthy@TRUETemper.com
  4. The SBP is the 2016 model whereas the HT is the 2018. Having used both, I will say that the HT was a huge advancement in terms of weight, shock absorption, durability and overall shape. It truly feels like a composite in your hand but a foam core when playing the puck (in terms of feel). Even if I didn't work for TRUE I'd very highly recommend it.
  5. Thank you @ZeroGravitas. In regards to some of the comments above, we have not had an unusually high volume of durability issues from our pros or retail clients (unlike many companies both our pro and public skates are made by the same people at the same office). For my part, I've owned 3 pairs of VH/TRUE skates in the 3+ years I've been with the companies and all have held up amazingly. I've only changed them up to keep with current branding and options.
  6. Sorry I've been away and not monitoring this thread as much as I should. The new HT is a new gen stick and a DRAMATIC improvement over the previous gen. I highly recommend it.
  7. Yes we're very aware of goalies' varying preferences in terms of blade height, pitch, etc. One thing you could consider is going with a boot-only option with us and then putting on whichever holder/cowling you prefer. Saves you about $150 upfront.
  8. To be clear - the 2 piece is taller than the 1 piece. So I'm not sure why goalies would want us to emulate the height of the one piece.
  9. Sorry I'm late to the party - in the future feel free to email me directly: Tim.McCarthy@TRUETemper.com. I try to respond to all messages within a business day.
  10. In the world of social media and media attention around goalies - you would hear about it.
  11. It depends upon the country they're in and the pricing set by the retailer.
  12. Looks like a neoprene sleeve of some kind - I confirmed with the pro rep that covers the Blues that it is isn't anything we made for him. - Tim
  13. Please email me and I can provide you with that info - Tim.McCarthy@TrueTemper.com
  14. You would need to provide us with the cowling so we can install it or have your local shop do it when you get the skates molded.
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