We are still closed for the holidays but wanted to jump in and let you know @BMW11190that I have seen this post and your direct message. I'm sorry for your experience. I cannot look up your exact order, but there are several things I'd want to point out:
I've never heard of any of our fit centers having issues with their scanners. If they are having consistent issues they should reach out to the rep that covers their store. If there was an issue with the file we would have contacted them.
Your store would be entity that would normally provide you with updates on your order. Obviously we received quite a few orders at the end of the year and it sounds like yours didn't unfortunately get in before the cut off.
Charging a credit card upon order submission is standard practice across all companies for all custom products.
I would take Trav's comments regarding the holders with a grain of salt. We legally are not allowed to install non-TRUE holders on our skates.
Regarding the colors, I understand your pain but understand that all companies will offer custom options to pros given the smaller quantity of materials required (and corresponding costs).
I'll be passing your message on to the higher ups within TRUE and looking into your order once we reopen.
If you'd like to reach out to me directly, please email Tim.McCarthy@TRUETemper.com