These guys are brutal, I'd picked up some TLGs, as they had the only attachments small enough for my set up.
They didn't include the little jenpro washers as I think they were an older version. So I wrote them on social media, not to bitch, but just to ask if there's something at the hardware store that would be a suitable replacement. Auto reply is something about not responding to order or product inquiries via social media, please email blah blah blah.
Copy and paste, sent to email... weeks and nada.
I knew these guys were a joke, and I was pretty reluctant to make my purchase, and did so out of necessity, but it's funny how poorly they operate on every level.
I am aware of the tragedy that struck their family and I feel for that, but it hasn't kept them from continuing to work, produce goods, post on social media, etc etc. Monster is just a bad company.