Trigger pulled. So far they have requested a head circumference measurement , height , weight, pictures of the old noggin from the front and both sides. They customize the padding to fit your head and will pay for shipping or make you a completely new mask if it doesn't fit you perfectly. Matthew Gibbons is the rep I've been dealing with and he has been great. I'll keep you posted through out the process. I'm pretty stoked to see how it turns out. Turn around time is max 30 days.