Abraham Simpson Posted February 6, 2020 Share Posted February 6, 2020 I specified that BLACK lacing be used through the welting of our custom 2X Pros, but Bauer unfortunately used white lacing — hardly a deal-breaker, but I still notified Bauer of this snafu. Everything else on the pads was perfect, and we’ve been using these white-laced pads since October. I would have been ecstatic getting a $50 gift card as compensation for the error, but instead they redeemed themselves and sent us a new set of pads with the correct BLACK lacing. Nice to see a company stand behind their work to ensure 100% satisfaction. Link to comment Share on other sites More sharing options...
Telfo Posted February 6, 2020 Share Posted February 6, 2020 are they making you send back the other pads? Link to comment Share on other sites More sharing options...
ZeroGravitas Posted February 6, 2020 Share Posted February 6, 2020 is all one can say. Link to comment Share on other sites More sharing options...
Big2 Posted February 6, 2020 Share Posted February 6, 2020 Abraham - i agree! Great looking pads by the way, what was the wait time for a custom set of Bauers ? Link to comment Share on other sites More sharing options...
Abraham Simpson Posted February 6, 2020 Author Share Posted February 6, 2020 About 16 weeks for the first pair, and 12 for the second. Link to comment Share on other sites More sharing options...
creasecollector Posted February 6, 2020 Share Posted February 6, 2020 Very nice! Link to comment Share on other sites More sharing options...
coopaloop1234 Posted February 6, 2020 Share Posted February 6, 2020 So you're saying that everyone should hope that Bauer messes up their custom order so that they can receive a second set for free? Link to comment Share on other sites More sharing options...
Abraham Simpson Posted February 6, 2020 Author Share Posted February 6, 2020 1 hour ago, coopaloop1234 said: So you're saying that everyone should hope that Bauer messes up their custom order so that they can receive a second set for free? Based on a sample size of one, they seem very willing to make things right. I’m sure they’re learning from this, and will be correcting their manufacturing and ordering process to ensure this doesn’t happen again, since they won’t stay in business long if they keep producing two sets of pads for the price of one. Link to comment Share on other sites More sharing options...
Puckstopper Posted February 6, 2020 Share Posted February 6, 2020 Well done Bauer! I've heard many customer service horror stories about them in the last couple years, so it's really nice to hear that they're making strides in this area. Link to comment Share on other sites More sharing options...
dualshowman Posted February 6, 2020 Share Posted February 6, 2020 5 hours ago, Abraham Simpson said: I specified that BLACK lacing be used through the welting of our custom 2X Pros, but[...] How did someone not do this already? Link to comment Share on other sites More sharing options...
Murray Posted February 7, 2020 Share Posted February 7, 2020 They did get some bad press for sending some kid an incorrect custom glove and initially refusing to fix it a month or two ago, IIRC. They're probably pretty keen to fix any tiny error right now. Link to comment Share on other sites More sharing options...
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