My vh skates

[ZarafonitisD]

My left skate is right and straight on the inside along the eyelits, but on my right skate there is a crease/fold,  what should I do? Will rebaking them help it get straight like the left?

[ULTIMA]

Are they new or fairly new? That's a concern I would direct to someone at their head office.

[ZarafonitisD]

1 minute ago, ULTIMA said:

Yes only got them last week, have had about 5 skates on them

[bunnyman666]

Yes- that is a great area of concern. Get on the horn and the email immediately. This is not going to get any better on its own, I’m afraid. 

[TheGoalNet]

@Tim_TRUEHockey - I know you’ve been tied up lately. 

Many feedback on this issue if you get this notification?

[ZarafonitisD]

5 hours ago, bunnyman666 said:

Yes- that is a great area of concern. Get on the horn and the email immediately. This is not going to get any better on its own, I’m afraid. 

Should I go where I got them ?

[TheGoalNet]

@ZarafonitisD - Yes, that is always the best plan. If that fails, you should contact True customer service directly. 

[bunnyman666]

4 minutes ago, ZarafonitisD said:

Should I go where I got them ?

Yes. They would be a good advocate.

[ZarafonitisD]

UPDATE: so I brought them and showed them to the manager and he was really helpful, he gave me two options basically m, either we send them back right now, or we re bake them and remold them but add like gauz taped to my foot at the spot of the cave in so it pushes out while moulding, so after abit if pushing out by hand and that, it's how it suppose to be, we'll see if it stays like this and if not then we'll send them back to VH

[ULTIMA]

13 hours ago, ZarafonitisD said:

UPDATE: so I brought them and showed them to the manager and he was really helpful, he gave me two options basically m, either we send them back right now, or we re bake them and remold them but add like gauz taped to my foot at the spot of the cave in so it pushes out while moulding, so after abit if pushing out by hand and that, it's how it suppose to be, we'll see if it stays like this and if not then we'll send them back to VH

I'd be dissapointed too but so far the right steps to correct the problem are being taken. I'm interested to see if this case escalates to where to you must return the skates and what will happen after that.

[ZarafonitisD]

Another update: brought them back to the store because the same problem happened in two different regions. It's almost like the boot is too soft in certain areas and especially after abit of sweating, so they told me they're going to contact VH and send them back. It's unfortunate cause other than that they actuallly felt amazing in every way, except whenever they'd cave and fold in causing small pressure points

[ULTIMA]

Good on VH by standing by their product.

[Urabus33]

I actually asked my VH rep about this, i had a similar problem because I'm a heavier guy, and he suggested asking True to stiffen up the eyelet area with another layer of thermo-foldable plastic, its been a common enough request by some players apparently.

(on my next pair, current ones are 1.5 years old and were ordered before my shop started selling them.)

[ZarafonitisD]

Just got my skates back, all they did was punch out a pressure point wich now looks like my skate has a huge lump on it, major issues were not fixed ...

[IPv6Freely]

On 2/18/2018 at 8:59 PM, ZarafonitisD said:

My left skate is right and straight on the inside along the eyelits, but on my right skate there is a crease/fold,  what should I do? Will rebaking them help it get straight like the left?

Almost looks like you tried to stand up while baking them. 

[ZarafonitisD]

3 minutes ago, IPv6Freely said:

Almost looks like you tried to stand up while baking them. 

Yeah and I didn't, sat still for 20 minutes

[Hills]

16 hours ago, ZarafonitisD said:

Just got my skates back, all they did was punch out a pressure point wich now looks like my skate has a huge lump on it, major issues were not fixed ...

The lump is normal when punching skates. Did they not add the extra layer of material on the eyelits?